PRIVACY POLICY

1. Introduction

Supreme Fence and Toilet Hire Pty Ltd (“Supreme”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, contact us, request a quote, hire our equipment or use our services.

Our services include temporary fencing, portable toilet hire, sediment control and other construction site services.

2. Personal Information We Collect

Depending on how you interact with us, we may collect information including:

Your name
Business or company name
Phone number
Email address
Billing address
Delivery or construction site address
ABN or other business information
Details relating to quotes, bookings and hire agreements
Details of products or services hired or purchased
Invoice and payment information
Communications between you and Supreme
Information you provide through our website, email, telephone, SMS, WhatsApp, social media or other communication channels
Website usage and technical information, such as IP address, browser type, device information and cookies

We only collect information that is reasonably necessary for our business activities and the services we provide.

3. How We Collect Your Information

We may collect personal information when you:

Request a quote
Make a booking or place an order
Enter into a hire agreement with us
Contact us by telephone, email, SMS or WhatsApp
Complete a form on our website
Communicate with us through social media
Make a payment
Subscribe to marketing communications
Deal with our employees, contractors or representatives

We may also receive information from third parties where appropriate and lawful.

4. How We Use Your Information

We may use your personal information to:

Provide quotes and pricing
Process bookings and orders
Arrange delivery, installation, servicing, cleaning, collection and removal of hired equipment
Manage temporary fencing and portable toilet hire
Provide sediment control and related services
Issue invoices and process payments
Manage customer accounts and outstanding payments
Contact you regarding your booking, hire period or services
Respond to enquiries, complaints and customer service requests
Maintain our business and accounting records
Improve our website, products and services
Send marketing or promotional communications where permitted
Meet our legal, regulatory and insurance obligations
Protect our business, equipment, customers and legal rights

5. Payment Information

When you make a payment, your payment may be processed by a third-party payment provider.

Where we use providers such as Stripe or other payment processors, payment information may be collected and processed directly by that provider in accordance with its own privacy and security policies.

We do not intend to store complete credit or debit card details on our own systems where payments are handled by a third-party payment processor.

6. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business, including to:

Employees and authorised contractors
Delivery, installation, servicing and collection personnel
Accountants, bookkeepers and professional advisers
IT, website, hosting and software providers
Payment processors and financial institutions
Debt collection or legal service providers where payment remains outstanding
Insurance providers
Government agencies, regulators or law enforcement where required by law
Other service providers who assist us in operating our business

We do not sell or rent our customers’ personal information.

7. Cookies and Website Information

Our website may use cookies and similar technologies to improve website functionality, understand website traffic and improve the customer experience.

Cookies may collect information about your device, browser and use of our website.

Depending on the services used on our website, third-party platforms such as analytics, advertising, social media or payment providers may also use cookies or similar technologies.

You can generally manage or disable cookies through your browser settings, although doing so may affect certain website functions.

8. Marketing Communications

From time to time, we may use your contact information to tell you about our services, promotions or business updates where permitted by law.

You may request to stop receiving marketing communications from us at any time by using an unsubscribe option where provided or contacting us at info@supremehire.com.au.

We may still contact you about existing bookings, invoices, hire arrangements, deliveries, collections or other necessary service-related matters.

9. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Information may be stored electronically or in physical records and may be held using third-party software, cloud storage or service providers.

While we take reasonable security precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Overseas Disclosure

Some technology, cloud, software, payment or other service providers we use may store or process information outside Australia.

Where personal information is disclosed or stored overseas, we will handle that information in accordance with applicable Australian privacy requirements.

11. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request.

To make a request, please contact:

Supreme Fence and Toilet Hire Pty Ltd
49 Cassola Place
Penrith NSW 2750
Email: info@supremehire.com.au
Phone: 1300 4SUPREME

12. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details above.

We will review your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response and applicable privacy legislation provides you with further rights, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party service you use.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology or legal requirements.

The latest version will be published on our website with the date it was last updated.

15. Contact Us

For questions, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact:

Supreme Fence and Toilet Hire Pty Ltd
ABN: 58 683 871 794
Address: 49 Cassola Place, Penrith NSW 2750
Phone: 1300 4SUPREME
Email: info@supremehire.com.au